Return Policy
Trophies · Engraving · Signage · Personalization
At Abbott Trophies, nearly everything we make is custom: engraved, personalized, and produced to order specifically for you. Because a personalized award or sign cannot be resold to anyone else, most of our work is final sale. Please review this policy carefully before placing your order so you know exactly what to expect.
Proof Approval & Customer Responsibility
Before we produce your order, we provide a proof and/or written quote for your approval. This is the single most important step in your order.
Please proofread all proofs and/or quotes for errors. We will print directly from this proof.
Errors found after your approval are the customer’s responsibility. DON’T FORGET to check spelling, placement & color assignments BEFORE approval.
Any changes made after a product is produced will result in an additional fee.
Once you approve a proof or quote, you are confirming that all names, dates, spelling, wording, layout, and color assignments are correct. We produce your order exactly as shown on the approved proof.
Custom & Personalized Items Are Final Sale
Engraved, etched, imprinted, sublimated, or otherwise personalized items, including trophies, plaques, medals, acrylic and crystal awards, name badges, signage, and any item with an engraved or applied plate, cannot be returned, exchanged, or refunded once production has begun. This is because these items are made uniquely for you and cannot be restocked or resold.
Non-Personalized Stock Items
Blank, non-engraved stock merchandise (such as un-personalized trophy components, blank plaques, or catalog items that have not yet been customized) may be eligible for return if all of the following apply:
- The return is requested within 14 days of pickup or delivery.
- The item is unused, in its original condition, and in its original packaging.
- You have contacted us first and received return authorization.
Approved stock returns are subject to a 25% restocking fee. Shipping and handling charges are non-refundable, and return shipping is the customer’s responsibility.
Defective, Damaged, or Incorrect Items
We stand behind our workmanship. Please inspect your order as soon as you receive it. If an item arrives damaged, is defective, or does not match your approved proof due to an error on our part, contact us within 3 business days of pickup or delivery.
For any verified defect, shipping damage, or production error that differs from your approved proof, we will repair or remake the item at no additional charge to you. Because of the custom nature of our products, corrections are handled by repair or replacement rather than cash refunds. Please save all original packaging, as we may ask for photos to document the issue.
Order Cancellations & Changes
Once you have approved your proof and production or personalization has begun, orders cannot be cancelled and deposits are non-refundable, as materials and labor have already been committed to your order. Any changes requested after a product has been produced will result in an additional fee for new materials and labor. Custom orders may require a deposit before we begin work.
How to Request a Return or Report a Problem
Please contact us before sending anything back or bringing it in. Items returned without prior authorization cannot be accepted.
- Call us at 702.735.4995 or email info@702trophies.com.
- Have your order name, date, and a description of the issue ready.
- If a return is approved, we will provide return instructions and a return authorization. Please write it on the outside of the package.
- Bring approved returns to our Las Vegas location, or ship them prepaid and insured; return shipping costs are the customer’s responsibility unless the return is due to our error.
Refunds
When a refund or store credit is approved, it will be issued to the original method of payment or as store credit once the returned item is received and inspected. Please allow up to 10 business days for processing after we receive your return. Original shipping and handling charges are non-refundable.
Questions About Your Order?
We’re here to help. Reach out anytime.
📞 702.735.4995 📧 info@702trophies.com